Informations sur la livraison

Delivery to a packing station
With DHL Packstation you receive parcels when and where it suits you best. This saves you waiting for the deliverer and paying attention to opening times. To be able to use this service, you must be registered with DHL. Register now for free at www.dhl.de/wunschpaket.

And this is how delivery to a packing station works:
1. When ordering, select delivery to a packing station.
2. Enter the Packstation number directly or use the location finder to search for a Packstation near you.
3. Enter your DHL customer number (post number).
4. When your shipment has been delivered, you will receive a notification from DHL.
5. Now you can pick up your shipment whenever it suits you. Quite simply with your DHL customer card (Goldcard) and your mTAN, which you received from DHL on your mobile phone.

Delivery to a branch
Take advantage of the opportunity to order your shipments directly to a post office or a DHL parcel shop of your choice. To be able to use this service, you must be registered with DHL. Register now for free at www.dhl.de/wunschpaket.
And this is how delivery to a branch works:

1. When ordering, select delivery to a branch.
2. Use the location finder to find a nearby post office or DHL parcel shop.
3. Enter your DHL customer number (post number).
4. When your shipment has been delivered, you will receive a notification from DHL.
5. You can now pick up your shipment at the branch of your choice.

Delivery to your desired neighbor
Designate a person in your immediate neighborhood with whom your parcels can be dropped off in your absence. You will be informed of the delivery to your neighbor by DHL and can conveniently pick up the shipment there. The DHL deliverer will only deliver the package there if he does not find you at home.

Information on delivery times
1 The delivery time is 2-4 working days within Germany. No deliveries are made on Saturdays, Sundays and public holidays. If an article is not in stock or cannot be delivered immediately, the delivery time will be extended accordingly.

1.2 For international shipping, the delivery time is between 3-10 working days. There will be no delivery on (Saturdays,) Sundays and public holidays. If an article is not in stock or cannot be delivered immediately, the delivery time will be extended accordingly.

1.3 If you order several items from us as part of an order, for which different delivery times apply, we will send the goods in one shipment, unless we have agreed otherwise with you. In this case, the delivery time that applies to the item in your order with the longest delivery time applies to the shipment of goods.

1.3.1 The deadline for delivery begins after receipt of payment on our accounts and ends on the last day of the deadline. If the last day of the period falls on a Saturday, Sunday or a public holiday recognized by the state at the place of delivery, the next working day takes the place of such a day.

1.3.2 If you collect the goods yourself, we will inform you by email about the availability of the goods and the collection options. In this case, no shipping costs will be charged.