Dear Sir or Madam,
As a responsible company, the safety of our customers and employees is particularly important to us! Due to the current COVID-19 pandemic and the associated measures some of our customer service representatives are in the home office, during this time our phone is not manned . Please direct any inquiries by mail using our contact form . Our Garage and our online shop will continue to run without restrictions.
Thank you for your understanding!

PLEASE NOTE THE FOLLOWING INFORMATION BEFORE YOUR INQUIRY

Due to a high amount of e-mails, there may be a longer waiting time when processing your request, so we ask for your understanding. We will process your e-mail as soon as possible.


Please note that we are always responsible for vehicle-specific inquiries
Chassis number of your vehicle need - please indicate this with your request.


Greetings from the steering gear Bielefeld,
Your team of Wibutec car retrofits

General questions & answers

You can find our product-related FAQs under the following link: Wibutec - Frequently asked questions

Or in the articles under the "FAQ" tab.

You can reach us in the steering gear directly via the gate 2 in the component G.
→ For your navigation system (software version from 2016), please enter the address Am Lenkwerk 39, 33609 Bielefeld
→ Follow the streer from the main entrance, after the right-hand bend, after 250 meters on the right side, there is a driveway to our workshop

AUDI - / VW - / PORSCHE - / SEAT - / SKODA dealership or independent garage?


We deliver to you under merchant conditions.
In addition, we offer comprehensive service / support services / our remote maintenance service as well as the possibility of invoice purchase from your third order on.


To register as a dealer, please use our contact form with the subject "register as a dealer".


The possible discount is always based on sales, the classification is fully automatic by our systems depending on sales volume per quarter. Unfortunately, we can not grant merchant conditions for "one time" orders or if the required minimum turnover is not reached.


Please understand that we can only allow potential business partners (our AUDI / VW partners or dealers with similar sales expectations) access to our business customer area.

You do not want to assemble our products yourself but to be successful with us through the sales channel?

We offer shipping for our wholesalers via dropshipping / drop shipping. Create your own online shop with our products - order the goods from us - we deliver directly to your end customer.


If you have any questions, please contact our business customer service
at reseller@wibutec.de or 0049 / (0) 521 399 540 -44.


Here we gladly discuss the possibilities for a successful cooperation.

The dispatch to traders in countries within the European Union (for example Austria / Italy) is already automatically exempt from German VAT (currently 19%).


Please keep in mind that you have to enter your VAT number in the order process. The German VAT is then automatically deducted already in the order process - you need from us no special activation, etc. before placing an order in our shop.

Shipping to countries outside the European Union (for example Switzerland) is exempt from German VAT (currently 19%). We always attach to a delivery all necessary customs documents / export certificates.


INFO: You would like to have an order delivered to the German border and then spend it yourself in Switzerland?

Unfortunately, a refund of the dt. 19% VAT after export. to Switzerland not possible (a refund for goods which serve the carriage is not valid according to the valid German jurisprudence) - thus we can not offer this unfortunately.


We recommend direct shipping to the destination country - this is already always exempt from German VAT and is much more comfortable.

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