Dear customer,

Due to a high amount of e-mails, there may be a longer waiting time when processing your request, so we ask for your understanding. We will process your e-mail as soon as possible.


Please note that we are always responsible for vehicle-specific inquiries
Chassis number of your vehicle need - please indicate this with your request.


Greetings from the steering gear Bielefeld,
Your team of Wibutec car retrofits

FAQ

You can reach us in the steering gear directly via the gate 2 in the component G.
→ For your navigation system (software version from 2016), please enter the address Am Lenkwerk 39, 33609 Bielefeld
→ Follow the streer from the main entrance, after the right-hand bend, after 250 meters on the right side, there is a driveway to our workshop
If an installation instruction is included in the item description, you will always receive it by email or it will be enclosed with the package.
Monday - Wednsday 9.00-16.30 Clock
Thursday & Friday 9.00-15 Clock
Saturday 10.00-12.00 Clock

AUDI - / VW - / PORSCHE - / SEAT - / SKODA dealership or independent garage?


We deliver to you under merchant conditions.
In addition, we offer comprehensive service / support services / our remote maintenance service as well as the possibility of invoice purchase from your third order on.


To register as a dealer, please use our contact form with the subject "register as a dealer".


The possible discount is always based on sales, the classification is fully automatic by our systems depending on sales volume per quarter. Unfortunately, we can not grant merchant conditions for "one time" orders or if the required minimum turnover is not reached.


Please understand that we can only allow potential business partners (our AUDI / VW partners or dealers with similar sales expectations) access to our business customer area.

You do not want to assemble our products yourself but to be successful with us through the sales channel?

We offer shipping for our wholesalers via dropshipping / drop shipping. Create your own online shop with our products - order the goods from us - we deliver directly to your end customer.


If you have any questions, please contact our business customer service
at reseller@wibutec.de or 0049 / (0) 521 399 540 -44.


Here we gladly discuss the possibilities for a successful cooperation.

You want to order a product and have a question?

Support times by phone *:
Monday - Wednesday 9.00-16.30
Thursday & Friday 9.00-15.00
Saturdays 10.00-12.00


* About 8 out of 10 calls can not be answered due to lack of data of the caller, but still cost immensely much time our support staff. Since we like to provide qualified information, we ask you to describe your concerns in writing with details of the chassis number and your conversion request.

Payment and dispatch

The following terms and conditions apply:

Dispatch conditions

The products are delivered all over the world.

Dispatch costs (inclusive of legally applicable VAT)

Domestic deliveries (Germany): 

We charge a flat shipping fee of 5,95 € per order.

Deliveries to foreign countries:

We charge a flat shipping fee for international deliveries:

Belgien: 17 €
Bulgarien: 17 €
Dänemark: 17 €
Estland: 17 €
Finnland: 17 €
Frankreich: 17 €
Griechenland: 17 €
Großbritannien: 17 €
Irland: 17 €
Italien: 17 €
Kroatien: 17 €
Lettland: 17 €
Litauen: 17 €
Luxemburg: 17 €
Malta: 17 €
Niederlande: 17 €
Portugal: 17 €
Schweden: 17 €
Slowenien: 17 €
Österreich: 17 €
Polen: 17 €
Rumänien: 17 €
Slowakei: 17 €
Spanien: 17 €
Tschechische Republik: 17 €
Ungarn: 17 €
Zypern: 17 €


Albanien: 30 €
Andorra: 30 €
Belarus: 30 €
Bosnien-Herzegowina: 30 €
Färöer: 30 €
Gibraltar: 30 €
Island: 30 €
Israel: 30 €
Kasachstan: 30 €
Liechtenstein: 30 €
Mazedonien: 30 €
Moldau: 30 €
Monaco: 30 €
Montenegro: 30 €
Norwegen: 30 €
Republik Serbien: 30 €
Russland: 30 €
San Marino: 30 €
Schweiz: 30 €
Svalbard und Jan Mayen: 30 €
Türkei: 30 €
Ukraine: 30 €
Vatikanstadt: 30 €


Bermuda: 40 €
Chile: 40 €
Grönland: 40 €
Japan: 40 €
Kanada: 40 €
Kuwait: 40 €
Malaysia: 40 €
Mexiko: 40 €
St. Pierre und Miqoelon: 40 €
Vereinigte Staaten: 40 €

Delivery periods

Unless otherwise specified in the quote, domestic delivery of goods shall be made (Germany) within 3 - 5 days, for deliveries abroad within 5 - 7 days from conclusion of contract (if advance payment agreed from the date of the payment instruction).
Please note that deliveries are not made on Sundays and other holidays.
If you have ordered articles with different delivery dates, we send the articles together in one delivery if no other agreement has been made. The delivery date for the complete order will be the same as that of the article with the longest delivery time.

In case of self-collection, we will inform you by email once the product is ready, along with the collection options. In this case, dispatch costs will not be charged.

Accepted Payment options

-  Payment in cash at the time of collection
-  Prepayment via transfer
-  Cash on delivery (plus COD charges 6 €)
-  Payment via PayPal
-  Payment by invoice
-  Payment via Sofortüberweisung [immediate transfer]


Further details on payment

 

The invoice amount is to be settled at the time of payment on invoice within 10 days.


In case of questions, please contact us at the contact details mentioned in the Legal Notice.

The dispatch to traders in countries within the European Union (for example Austria / Italy) is already automatically exempt from German VAT (currently 19%).


Please keep in mind that you have to enter your VAT number in the order process. The German VAT is then automatically deducted already in the order process - you need from us no special activation, etc. before placing an order in our shop.

Shipping to countries outside the European Union (for example Switzerland) is exempt from German VAT (currently 19%). We always attach to a delivery all necessary customs documents / export certificates.


INFO: You would like to have an order delivered to the German border and then spend it yourself in Switzerland?

Unfortunately, a refund of the dt. 19% VAT after export. to Switzerland not possible (a refund for goods which serve the carriage is not valid according to the valid German jurisprudence) - thus we can not offer this unfortunately.


We recommend direct shipping to the destination country - this is already always exempt from German VAT and is much more comfortable.

Contact